Introduction: Global Medical Virtual Assistants (GMVA), founded by Beth Lachance in 2019 and headquartered in West Hartford, has emerged as Connecticut’s fastest-growing private company, ranking No. 368 on the 2025 Inc. 5000 list. The firm supplies remote administrative staffing exclusively from the Philippines to U.S. health care providers, aiming to reduce clinicians’ administrative burden and increase operational efficiency.
Business model and operations: GMVA employs roughly 1,200 medical virtual assistants (MVAs) and about 130 support staff in the Philippines. MVAs—hired as independent contractors—handle new-patient intake, appointment scheduling, insurance verification, billing support and related back-office tasks. Lachance oversees the workforce through regular virtual meetings and periodic visits to the Philippines; the company also hosts an annual gala in Manila to recognise staff.
Compliance and security: As a vendor handling patient information, GMVA emphasises HIPAA compliance and cybersecurity. MVAs undergo annual HIPAA training and use company-managed software that separates work and personal profiles, restricts downloads and prevents screenshots to protect patient data. Industry experts note that compliance and cyber safeguards are essential for offshore medical staffing providers.
Growth and finances: GMVA’s growth accelerated during the COVID-19 pandemic as providers embraced remote work. The company served more than 400 medical facilities, generated about $16 million in revenue in 2024 and projects roughly $30 million in 2025. Inc. data show GMVA’s revenues rose 1,086% between 2021 and 2024.
Market context and client impact: Clients such as the Center for Advanced Reproductive Services and White Plains Hospital say GMVA’s MVAs increase front-office efficiency without prompting local job cuts; practices report improved workflow and the ability for onsite staff to focus on patient care. Lachance says GMVA does not plan to hire MVAs in the U.S., citing cost differences—Connecticut’s average medical administrative wage runs higher than outsourcing alternatives.
Conclusion: Positioned amid workforce shortages and rising administrative costs, GMVA combines an offshore talent pool, robust compliance practices and rapid client adoption to sustain expansion while keeping its headquarters and growing corporate functions in West Hartford.